American Customer Care & Premiere Response

at premiere response, we deliver exceptional, omnichannel contact center solutions, infusing your brand’s promise into every customer interaction. we care for the customers of some of the world’s most trusted brands, reimagining and designing customer experiences that inspire and make a difference in loyalty, lifetime value, and brand affinity. for the health and safety of our employees and their families, we transitioned to a fully remote workforce in march 2020 and continue to seamlessly serve our clients, grow our business, and find new ways to engage our teams in a collaborative culture. we have 6 call center locations in north america with partnerships in europe and nearshore, providing us with a global reach. we are sought after for our deep expertise in crisis and issues management and have helped brands weather all types of storms, from recalls to media events. with our unique approach to staffing and training, we identify the right people to represent your brand and delight your customers. we are known for collaborating with clients to staff programs with professionals who provide unique expertise, from nurses to nutritionists, from skilled technicians to estheticians. our representatives, team leaders, and managers are 100% dedicated to a single brand, immersed in the brand's culture, and speak the brand voice to deliver an effortless service experience. known in the industry for our high-touch service and consultative approach, we meet customers wherever they choose to engage with your brand, whether by phone, chat, text, social media, online reviews, or self-service tools. for more than 30 years, we have worked with major brands across multiple industries, including: • retail/e-commerce • pharmaceutical • member services • recurring revenue/subscription sales • apparel/jewelry • personal care/wellness • cpg/food/beverage/wine/spirits • high-end electronics/technology • consumer products

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